Shipping and Returns
| Country | Shipping Time | |
|---|---|---|
| Austria | Arrives in 3-7 business days | Orders up to 50€: 9€ Orders 50€ and over: FREE |
| Germany | Arrives in 3-7 business days | Orders up to 100€: 9€ Orders 100€ and over: FREE |
| Europe | Arrives in 4-9 business days |
Orders up to 190€: 19€ |
| International | Arrives in 10-20 business days |
Orders up to 290€: 29€ |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Josef und Josefine is not responsible for these charges if they are applied and are your responsibility as the customer.
Refunds, returns and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@josefundjosefine.com with your order number and a photo of the item’s condition.
If you have any further questions, please don't hesitate to contact us.